Terms and conditions for the pool.
- When you book you are hiring the pool for a fun swim, please be aware that you are hiring the pool for yourself and your dogs, and there will NOT be a hydrotherapist/lifeguard on duty with you.
- NO Humans must stand on the ramp.
- No dogs must use the stairs as they are not paw friendly.
- You MUST have a minimum of two adults.
- Dogs MUST use the ramp to the platform and under no circumstances the stairs. The stairs are to avoid slips for humans and are sharp on paws.
- All dogs over the age of 4 months are welcome.
- Owners swim with their dogs at their own risk. Please be aware that access into the pool for humans is via a swimming pool ladder.
- Children over the age of 11 are welcome to join but must be able swim and stand in 1.1m of water, and they must be accompanied by an adult in the water.
- Sessions are fun swims where you and your dog can splash and play, a vet consent form is not required, however if you have any concerns about your dogs health please consult your vet before booking.
- Whilst every care is taken to ensure the safety of dogs attending sessions, all dogs are still the full responsibility of the owner. Please ensure they are kept on lead at all times unless on the splash deck or in the pool.
- Due to water intoxication, we encourage owners who use the pool to bring floating toys ONLY, and to ensure all dogs have time to get out of the pool to relax.
- Please do not feed your dog for at least 2 hours prior to the swim session and ensure they have been to the toilet before arrival.
- Toilet incidents in the pool are rare but do happen from time to time - These can lead to the pool having to close for up to 48 hours. Bookings will be contacted as early as possible to rearrange their session if this should happen.
- Any fouling on site must be cleaned up by the owner (we provide a bin and bags).
- Dogs must be relatively clean when attending swim sessions.
- Fido Lido reserves the right to refuse entrance to sessions to any dog (and human).
- When visiting, all persons are to be aware that there are some uneven surfaces and are strongly advised to wear sensible shoes with non-slip soles if possible as the floor can become very wet during swimming sessions.
- Fido Lido cannot be held responsible for any loss or injury to any person dog or personal property whilst on the premises.
- Vehicles and contents are parked at owner’s own risk.
- Cancellations made less than 48 hours in advance will be charged full fee
- Any late arrivals will lose time out of their appointment.
Whilst swimming with your dog we do suggest that you wear a long sleeved t-shirt and shorts in the water which will help prevent dog scratches. There will be a range of toys for your dogs to play with, but you are welcome to bring any additional toys. Sessions are fun swims where you and your dog can splash and play, a vet consent form is not required, however if you have any concerns about your dogs health please consult your vet before booking. We have a full range of dog life jackets available if you have any concerns about your dogs confidence in the water. There is no first aider on the premises. Sessions are 30 minutes long (which is similar to taking your dog on a 2 hour walk) Changing room is basic and is located outside of the pool area.