What do I need to do before I visit.
Please do not feed your dog at least two hours before you visit.
Please make sure you wash your dog before and after you visit.
Please take your dog for a poop before you visit. We have a secure field that you can book for a separate charge if you want to make sure they have pooped. You will be subjected to a £50 charge if your dog accidentally defecates in the pool. This is to cover the cost of cancellations/pool closure whilst we clean the pool effectively.
Bring towels and suitable footwear and swim wear.
Consult your vet if your dog has a medical condition.
Please do not bring your dog if they have an upset tummy or anything contagious.
Do you have changing facilities?
We have very basic changing facilities and the time you have booked included getting changed before and afterwards so please try to come ready.
Do you have a toilet?
Yes we have a camping toilet. We ask that you please do not use it for any number twos, poos.
Can all dogs swim?
Not all dogs can swim or even like to swim. However most dogs can and do swim if they are given the right surroundings and patience. We have some life jackets for the dogs which you are welcome to use. We will be selling them too, once we are up and running properly.
What if my dog won’t swim?
Normally it takes one session to find out if your dog will swim. Sometimes it will take two or in some cases 3 times to build the confidence to take that leap of faith. Patience is key to helping your dog find it's own route to the water. Please never just throw your dog into the pool.
Do you recommend using a life-jacket for your dog?
Yes and we have a selection of life jackets ranging from S to L. If you have your own bring it with you. We strongly encourage you to use a life jacket until you are confident your dog doesn’t need one. It makes saving your dog much easier too as you have a handy handle to haul them out of the pool.
Can I get into the water with my dog?
Yes absolutely, we encourage it as much as possible. It is the perfect place to bond with your dog. You also need to be able to rescue your dog if they get into trouble in the water.
Do you provide a lifeguard?
No we do not supervise the pool. You must be able to swim and in a position to enter the pool to rescue your dog. The pool is for your own use for the slot you have booked. We insist you come with another adult. We live very remote and there won't always be someone to call upon to help.
How many dogs and supervision of your dog?
We recommend only 6 dogs maximum but as you would in a public swimming pool with small children in a swimming pool we recommend one handler for two dogs maximum.
You must supervise your dog at all times in the pool.
Minimum of two adults must be present.
Is the pool area secure and will I see other dogs?
Yes it is as secure as possible however if you have an escapee please do check they cannot get out. The area is deer fenced between 1.8 and 2 meters.
There will be dogs waiting outside at the end of your session, they are not allowed into the pool area until you have vacated it.
ALL dogs must be on a lead until in the field or pool area.
The changing room is located just outside the pool area.
Is the pool heated?
No the pool is designed for dogs to swim in and so is not heated. It is not as cold as you think it is once you get in. There is a floating thermometer attached to the human stairs.
Should I use the pool if I have a medical condition?
You should always seek medical advice before coming to the pool if you have a pre-existing condition especially if related to your heart or blood pressure. The pool is not heated. You must also be able to enter the pool to rescue your dog or support them in exiting the pool up the ramp.
Do you use chemicals in the pool?
We use swimming pool salt in the pool. We use an anti fungus chemical too. Please do ask us for the details. Details of chemicals if you have a reaction are posted in the changing room area and on the notice board at the entrance to the area.
How many people should be at one session?
We recommend strongly that you never come to the pool alone. Minimum of two people so one is responsible for rescuing or calling the emergency services for assistance.
Is the ground around the pool flat?
No there are uneven surfaces in both the dog field, the carpark and the paths leading to the pool and the field. Please wear sensible shoes but please not shoes in the pool.
Other rules
Please keep your dog on a lead until they are in the pool area. Whilst we try to stagger times, this isn’t possible all of the time. Some dogs visiting us are reactive to dogs and to people and so please have your dogs on a lead when entering and leaving the pool or field area. No whistles that humans can hear.
How to enter and exit the pool
To enter the pool for a dog please use the dog ramp up onto the platform. Humans use the stairs and ALWAYS hold the hand rail going up and coming down. Dogs should use the ramp as there are gaps up the stairs and the stairs are non slip so not paw friendly.
Humans, there is pool stairs on the side of the stairs up to the platform, they are moveable so please be careful when entering and exiting. We recommend someone holds the ladder on entering and exiting the pool. Please no shoes in the pool.
We recommend a person on the platform and one to support dogs in the pool.
The platform should not be climbed on.
Please do not lean on the sides of the pool.
No running, no diving and no non swimmers in the pool.
The water depth is 4 foot, or 52 inches from top to bottom.
The pool size is 32 foot by 16 foot.
Carpark
Please do not park right in the centre of the carpark as others will be using it too. Please park at the edge of the carpark. Be careful once leaving the carpark and be aware that tractors and other farm equipment often use the lane as do dog walkers, walkers, cyclists and horse riders.
Reschedules and cancellations.
You can reschedule your session up to 48 hours prior to attending. There are no refunds available for non-attendance or lateness. We reserve the right to reschedule your appointment at anytime
No jewellery please.
Jewellery is not advised as you may lose it and it if lost can be a hazard to pool users.
No treats in the pool.
Please do not throw treats or any food into the pool.
The ramps are for dogs and NOT humans. The stairs are for humans and not for dogs.
We have a ramp onto the platform and ramps going into the pool. These are designed for dogs and not humans.
The stairs are for humans.
We have a gate at the top and bottom of the stairs to stop dogs going up them and down them.
Are you open in all weathers?
We are open in all weathers but if there is a thunder storm and threat of lightening we will close and refund or reschedule you.
Is the pool price per dog?
No the pool price is per half an hour slot not per dog.
Will other people share my half an hour slot?
The half an hour slot you book is for you and your own party and will not be shared by others.
Do you accept cash payments?
Yes we can finally accept cash. Please ring 07821300412 and we will manually book you in.
Can I book the field and the pool?
Yes, if you want to book both we suggest contacting us on 07821300412. If you want the pool first we suggest booking the 40 to slot for the pool and going in the field at 10 past the hour and will honour the 45 minutes.
If you want the field first then you would have to wait until the ten past slot for the pool or lose five minutes of the field booking.
Can I book a birthday party for my dog?
Yes, we can accommodate birthday parties and can provide goody bags.